After Your Loan Defaults

Private Collection Agencies

The U.S. Department of Education currently contracts with several collection agencies to administer many of the collection activities of our accounts. Only those accounts which fail to establish and adhere to a repayment arrangement are subject to assignment to a collection agency by the Department’s Default Resolution Group. You may contact the collection agency directly if your defaulted loan has been assigned to one. If you are unsure which agency is servicing your defaulted student loan(s), click here (you must login if you are not already) or you may call 1-800-621-3115 for an address and telephone number of the collection agency for your defaulted Federal education debt.

This site is intended to be the centralized web portal for any information and activities related to defaulted education debt for the U.S. Department of Education.

f you are a loan borrower or grant recipient with defaulted federal education debt that you have not repaid per your loan or grant requirements that are now in a defaulted status, use this Web site for information and tools tohelp you resolve your debt. You can view a summary/overview of yourdefaulted debt amount, your payment historyon your defaulted federal education debt, and options for resolving your debt. You can also access forms that you can download; submit requests forhearings, reviews, and discharges; and submit complaints.

The Default Resolution Group is a component of the U.S. Department of Education’s Federal Student Aid programs which is the largest source of student aid in America, providing nearly 70% of all student aid. Our function is the servicing of defaulted student loans that are administered under the Federal Family Education Loans (FFEL) program, which include Federal Stafford and Federal PLUS loans, and Federal Direct Loans Program. Our goal is to provide the student loan community with the highest level of service possible.


About defaultprevention

Default Prevention Specialist since 1998.
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